Title

Personal Assistant to Operational Leadership – 32701

City/Town

London

Region

London

Vacancies

1

Salary Minimum

£29,751 pro-rata

Post Type

Fixed Term

Job ID

32701

Closing date

16 Feb 2026

Published date

29 Jan 2026

Grade

Staff Grade 3

Role type

Administration / Corporate Support

Security check

Basic Check

Job description

Do you want to work for an organisation that values difference and includes everyone? Then the Environment Agency is the organisation for you!

We’re looking for a highly organised and proactive Personal Assistant to provide exceptional support to our Operations Manager and Senior Leadership Team. This is a varied and rewarding role that combines administrative excellence with event coordination and leadership responsibilities.

What you’ll do:
You’ll manage complex schedules, confirm appointments, and ensure all meeting details and documents are prepared in advance. Acting as the first point of contact, you’ll handle calls, emails, and correspondence on behalf of the Ops Manager. You’ll also arrange travel, prepare reports, and maintain our leadership SharePoint site. Office management tasks, including supplies and expense processing, will be part of your remit, all while maintaining the highest level of confidentiality.

You’ll play a key role in event planning and visit coordination, ensuring smooth logistics for internal and external events. From invitations and RSVPs to security arrangements and on-site support, you’ll make every event run seamlessly.

Additionally, you’ll take on a duty role as an Assistant Thames Barrier Duty Officer (ATBDO), supporting staff to deliver safe and effective operations. Responding to incidents is a central part of what we do. This may attract an additional payment and full training and alternative working arrangements will be available to support this.

What we’re looking for:

  • Excellent organisational and communication skills
  • Ability to manage multiple priorities in a fast-paced environment
  • Strong attention to detail and discretion
  • Experience in event coordination and administrative leadership

If you thrive on variety and enjoy making things happen behind the scenes, we’d love to hear from you.

We are fully committed to being an inclusive employer and ensuring equal opportunities for everyone. We welcome flexible working patterns for all our vacancies, including job share. 

The Team:
The Thames Tidal Defences Department manages the iconic Thames Barrier and its associated gates, protecting 125 km² of London from tidal flooding. This vital system safeguards 1.51 million people and 743,000 residential properties worth over £401 billion. Behind this protection is a dedicated team of asset managers, engineers, forecasters, and security professionals, working together to ensure resilience, reliability, and rapid response across one of the UK’s most important flood defence networks.
Experience/Skills Required:

Essential Skills & Experience

  • Strong organisational and time management skills
  • Excellent communication skills (written and verbal)
  • Proven experience in diary/calendar management
  • Ability to arrange travel and logistics
  • Document preparation and SharePoint management
  • Event planning and coordination experience
  • High attention to detail and accuracy
  • Financial administration (expenses, returns)
  • IT proficiency in Microsoft Office Suite
  • Ability to maintain confidentiality and discretion

Desirable Skills

  • Previous PA experience supporting senior leaders
  • Knowledge of SharePoint administration
  • Formal event management training

For more information about working for us, our extensive range of employee benefits and how to apply, please read the candidate pack and generic role profile document.

Contact and Additional Information:

The successful candidate will need to be able to pass and maintain suitable security clearance (minimum SC), a requirement of which is to have been resident in the UK for at least the last 5 years.

The role will be based at the Thames barrier with some flexible working possible

This is a 1 year fixed term assignment– Internal candidates, you must ensure you seek agreement from your line manager to apply for this role.

Additional benefits: London weighting £4,267. Additional standby and incident response compensation available, subject to operational requirements including CNI allowance - £3,000 if successful in obtaining recognised duty role

Interviews are planned for mid March, in person at the Thames Barrier.

For further details please contact John Dippnall via [email protected].

Competence 1:
Uses Initiative
Competence 1 Description:
As a Personal Assistant, you often spot opportunities to make things run more smoothly.
Can you describe a time when you identified a way to improve a process or resolve an issue without being asked? What was the situation, what steps did you take, and what was the outcome?

More information on how to answer competency questions can be found in the candidate pack.
Competence 2:
Manages Self
Competence 2 Description:
As a Personal Assistant, you often need to juggle multiple priorities and adapt quickly.
Can you tell us about a time when you had to manage your own workload during a challenging or changing situation? How did you plan and prioritise your tasks, deal with any setbacks, and what did you learn from the experience?
Competence 3:
Communicates Effectively
Competence 3 Description:
As a Personal Assistant, you often need to communicate clearly with senior leaders and other stakeholders.
Can you give an example of a time when you had to convey important information to different people, ensuring everyone understood and acted on it? How did you adapt your communication style, and what was the result?

If you are applying from the Civil Service please note that the Environment Agency is not a part of HM Civil Service and you would not be a Crown Servant in the event of being appointed. Therefore, you will not be eligible for continuous service. For applicants who currently work in local government or other bodies listed in the Redundancy Payments (Continuity of Employment in Local Government etc) (Modification) Order 1999, you may be eligible for continuous service for the purpose of calculating any future redundancy payment. If you are unsure of your status then you should contact your own HR Team.

We are fully committed to having a diverse and inclusive workforce to reflect the communities we serve. We welcome flexible working patterns for all our vacancies, including job share, so please include clearly any information regarding your preferred working arrangements on your application.

We also have a Guaranteed Interview Policy to support those with a disability who are seeking employment. We have committed to guaranteeing an interview to anyone with a disability whose application meets the minimum criteria for the post.

The Environment Agency, as a Non-Departmental Public Body, is committed to providing value for money and utilises Central Government frameworks and contracts for all external recruitment needs. For this reason, we are unable to engage with the market directly through post, email or phone calls . Should you wish to become a support supplier on one of these frameworks or contracts please visit https://www.gov.uk/government/publications/become-a-crown-commercial-service-supplier/becoming-a-supplier-through-the-crown-commercial-service-what-you-need-to-know for more information.

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Although the Environment Agency is a non-departmental public body sponsored by Defra, we subscribe to and align with the candidate guidance on the use of artificial intelligence found on the Civil Service Careers website. Please review for more information on appropriate and inappropriate use.