Do you want to work for an organisation that values difference and includes everyone? Then the Environment Agency is the organisation for you! We are fully committed to being an inclusive employer and ensuring equal opportunities for everyone. We welcome flexible working patterns for all our vacancies, including job share.  
 
The Regulatory Officer role will be based in Waste Shipments within Environmental Markets and Regulation. We’re a national team with officers based across England, ensuring a consistent regulatory approach across the country.  
 
As a department we ensure that companies are disposing of their waste correctly by enforcing government regulations – ‘right waste, right place’.  
 
You will be supporting with planning, monitoring and delivering compliance and enforcement activity within your area of waste regulation, driving England’s circular economy.   
 
Find out more about our wider team here - https://www.youtube.com/watch?v=zJ7fCgRW5SM 

  
As a Regulatory Officer, you will:  
 
Use a team email inbox and be the first point of contact for the team.   
 
Communicate regularly with customers and stakeholders, answering technical queries and finding solutions to problems.  
 
provide a comprehensive support service to the team, ensuring efficient systems are in place to maximise the effective use of team’s time.  
 
Support the collation, analysis and basic reporting of data.  
 
Deal with confidential and sensitive information whilst keeping in line with data protection guidelines.   
 
Responding to incidents is a central part of what we do. You will be required to have an incident role and make yourself available to respond to incidents or provide business continuity support during an incident. This may attract an additional payment and full training and alternative working arrangements will be available to support you with your incident role. 

We are looking for applicants who can demonstrate:  

• Excellent customer service skills and the ability to build and maintain relationships with both internal and external customers.   

• Answer customer queries, convey technical information and solve problems.   

• Excellent communication skills, both written and verbal with an innovation to embrace virtual communication technology.  

• Organisation, time management and planning skills to deliver a varied workload with conflicting deadlines.  

• Flexible and adaptable to change.  

• Competent use of Microsoft Office and Excel are essential.   

• Confidence in handing large quantities of data and sound attention to detail.  

• Enthusiastic about working collaboratively with colleagues towards common goals.  

• Experience of working with customers to achieve compliance with regulatory requirements is desirable but not essential.  

Everyone starting in a new role with the Environment Agency will be welcomed into the team and given all the training and support you need to succeed.