Are you highly organised, data-driven and motivated by helping teams deliver their best work? 

We're looking for an Evidence Services Allocations Advisor to join our Business Operations team. This is an exciting opportunity to play a central role in coordinating work across a national service, ensuring requests are understood, prioritised and allocated effectively to achieve the best outcomes for customers and stakeholders.  

You'll be a key coordination point for incoming work, working closely with customers, stakeholders and delivery teams to ensure requests are clearly defined and allocated based on capacity, capability and business priorities. Through strong operational oversight, you'll help ensure work is delivered efficiently, risks are identified early and resources are used effectively.  

Working with Team Leaders, Account Managers and technical specialists, you'll maintain visibility of workload, progress and performance across the service. You'll use business intelligence, performance data and operational insight to identify trends, highlight emerging pressures and support informed decision-making.  

You'll also play an important role in continuous improvement, helping to embed data-led ways of working, improve workflow management processes and support a more consistent national approach to service delivery. As priorities change, you'll help coordinate allocations and adjust workloads, ensuring the service remains responsive and focused on delivering excellent customer outcomes.  

The Environment Agency is fully committed to inclusivity and equal opportunities, offering flexible work arrangements for all our vacancies. Join us in a diverse environment where every voice is heard and valued, and where your work will make a direct contribution to delivering high-quality services across the organisation.

The role sits within Evidence Services, part of Digital Data and Evidence.   

Evidence Services provides expert evidence, analysis and technical services that help the Environment Agency make informed decisions for people, places and the environment. 

This is an exciting time to join us. As Evidence Services continues to evolve, we're delivering significant change across our service while maintaining a strong focus on delivering high-quality outcomes for our customers. 

You’ll need: 

• Experience of coordinating workloads, allocating work or managing competing priorities within an operational environment.  

• Experience of using workload, pipeline or performance information to support day-to-day decision-making.  

• Understanding of capacity planning and workload management, including balancing demand against available resources and capabilities.  

• Experience of working with business intelligence tools, reports or dashboards to understand performance, trends and operational pressures.  

• Strong organisational skills and the ability to manage multiple priorities simultaneously.  

• Excellent communication and relationship-building skills, with the ability to work effectively across teams and with customers and stakeholders.  

• Experience of identifying risks, issues or opportunities for improvement and escalating or addressing them appropriately.  

• A proactive approach to continuous improvement and embedding more efficient ways of working.   

Desirable  

• Knowledge or experience of flood and coastal risk management, flood risk evidence or modelling, or a related technical discipline.