Are you organised, detail-focused and passionate about helping teams deliver great outcomes? 

We're looking for a Business Operations Support Officer to join our new Evidence Services Business Operations team. This is an exciting opportunity to play a key role supporting the delivery of critical operational services, helping ensure work is accurately coordinated, tracked and completed efficiently. 

You'll provide essential workflow administration and service coordination, maintaining information that helps teams understand priorities, monitor progress and deliver against service commitments. Working closely with colleagues across Evidence Services, you'll help keep work moving smoothly, ensuring systems and records remain accurate and up to date. 

You'll support customers and colleagues by responding to routine enquiries, coordinating information and helping identify issues that may affect delivery. You'll also contribute to improving processes and ways of working as we continue to develop our services. 

The Environment Agency is fully committed to inclusivity and equal opportunities, offering flexible work arrangements for all our vacancies. Join us in a diverse environment where every voice is heard and valued, and where your contribution can make a real difference to colleagues, customers and the environment. 

The role sits within Evidence Services, part of Digital Data and Evidence. 

Evidence Services provides expert evidence, analysis and technical services that help the Environment Agency make informed decisions for people, places and the environment. 

This is an exciting time to join us. As Evidence Services continues to evolve, we're delivering significant change across our service while maintaining a strong focus on providing high-quality outcomes for our customers. 

You'll need: 

• Experience of coordinating, organising or tracking work activities in an operational or administrative environment. 

• Experience of maintaining accurate records, information or data using business systems and Microsoft Office applications. 

• Strong organisational skills with the ability to manage multiple tasks and work to agreed timescales. 

• Good communication skills, with the ability to build positive working relationships with colleagues and customers. 

• Experience of providing administrative or customer support as part of a wider team. 

• Good attention to detail and the ability to follow established processes while identifying issues or inconsistencies. 

Desirable 

• Experience of supporting operational teams in a service delivery, programme or technical environment. 

• Experience of using workflow, project tracking or case management systems. 

• Knowledge or awareness of flood and coastal risk management, environmental services or a related business area.